1. Subject

The purpose of these general terms and conditions of sale (hereinafter “GTC”) is to establish the contractual relationship between the buyer (hereinafter “the customer”) and our company, JOYT BV, whose registered office is located at Noorderlaan 33, 2030 Antwerp, registered with the Crossroads Bank for Enterprises under number BE0429505013 (hereinafter “JOYT”).

Their purpose is to determine the conditions applicable to any reservation of one or more karaoke boxes or darts space by the Customer via the online site www.joyt.eu (hereinafter “the Site”), located at Noorderlaan 33, 2030. Antwerp. They also apply to the use of any visitor to the Site and should be read carefully before any use.

The Site is owned and operated by JOYT BV, the details of which are stated above.

By browsing the Site and booking a box game session, the Customer unreservedly agrees to all provisions of these GTC in effect at the time of booking.

2. Modification of the present conditions

JOYT reserves the right, at any time, to change or cancel these GTC. The Customer undertakes to take note of the GTC with each new reservation on the Site, as they may have changed since his last visit.

These conditions can only be deviated from in writing, duly signed by JOYT and by the Customer.

3. Price, payment and reservation

The Customer has the possibility to reserve karaoke boxes on the JOYT Website. When booking, the availability of karaoke boxes is communicated to the Customer in real time.

Only an adult (+ 18 years) can book a game session, box, but the game, box is accessible to everyone from 6 years, accompanied by an adult for minors under 16 years.

There are a total of 22 different karaoke boxes, all equipped with the following:

Two professional microphones, an iPad to create the playlist, an iPad to order drinks, 2 HD TV, speakers, LED lighting.

The prices are indicated at the time of booking in euros, all taxes included, per box and for the indicated duration.

If you have chosen to pay on site, a payment fee of €1 per person per hour booked will be added to your rate.

JOYT reserves the right to change its prices at any time, but guarantees the Customer the application of the price in force on the day of the reservation.

Reservations can be made online on the Site or directly on site at our premises.

The list of the different payment methods accepted on the website (credit or debit cards, etc.) is indicated on the reservation website. JOYT informs you that it does not at any time record Customers' bank details or pass them on to third parties. 

The entire banking transaction is managed by STRIPE.

Only after JOYT has confirmed the order, it becomes final.

A confirmation email will be sent to the address provided by the Customer, confirming receipt of the booking.

Once the reservation has been confirmed, no refund, cancellation or postponement will be accepted, subject, however, to what is stated in point 5 “Refund and cancellation”.

The confirmation of the order implies the acceptance of the GTC by the Customer and constitutes the contract.

JOYT draws the Customer's attention to the fact that a booked Karaoke or Darts session cannot be transferred or resold for commercial purposes, unless JOYT expressly agrees to this. If a session is transferred or resold in violation of this condition, the game holder or the person claiming the right to play will be denied the session. A reserved karaoke or dart session cannot be canceled or changed. In case of force majeure, the Customer is requested to contact the JOYT team in advance.

 4. Access to karaoke boxes and darts room

The Customer is requested to be present at least 30 minutes before the time of his reservation on the day of the reservation in order to gain access to the box.

In case of delay, JOYT cannot postpone the session, which will start on the agreed day and time.

JOYT reserves the right to cancel the session 20 minutes after the start if the customer has not yet arrived and to allocate the room to another customer.

5. Refund and Cancellation

For any request to cancel or change your booking, please log in to your customer area: joyt.eu/my-account

In the event of cancellation, the customer will be offered a new time slot for the same number of people and the same duration, depending on availability and in accordance with the following conditions and rules:

– Timely cancellation (>48 hours before the day of the appointment): You will receive a voucher worth the full amount with a duration of 2 months.

– Cancellation <48 hours before the day of the appointment: you will receive a voucher for the full amount with a duration of 1 month. This voucher is only valid on weekdays.

– Late cancellation (after appointment) or 'no show': no right to a voucher.

The right of withdrawal referred to in Articles VI.47 et seq. of the Code of Economic Law, under which the consumer can withdraw from a contract within 14 days after its conclusion if it has been concluded remotely, does not apply in this case. Article VI.53 provides that the consumer's right of withdrawal cannot be exercised for “12° the provision of accommodation other than for residential purposes, transport, car rental, restoration or leisure services if the agreement provides for a specific date or period of performance".

6. Protection of privacy

To find out more about the processing and protection of his personal data, the Customer is invited to consult the policy drawn up by JOYT on the protection of privacy and the processing of personal data by clicking here.

The Customer can read the cookie policy by clicking here.

 7. Security

JOYT reserves the right to refuse entry to persons under the influence of alcohol, illegal substances or non-prescription drugs and to cancel the reservation without refund. The same goes for anyone who is incapacitated or who behaves inappropriately or abusively in any way.

JOYT also declines all responsibility for damage, both physical and material, resulting from improper use of the karaoke room, the equipment made available to the Customer or in the event of non-compliance with the safety instructions and rules issued before the start of the session  were communicated.

JOYT is entitled to claim payment from the Customer for all damage, whether caused intentionally or unintentionally, by misuse of the materials, or as a result of misuse or inappropriate behaviour.

JOYT draws the Customer's attention to the fact that no outside drinks or food may be brought into the karaoke room, bar and restaurant. Only drinks and food purchased or ordered on site at the bar may be brought into the karaoke areas.

JOYT also draws the Customer's attention to the fact that both the bar and the karaoke rooms, the entire building is under CCTV surveillance as a safety measure for the users.

8. Intellectual Property Rights

All content of the site, unless otherwise stated, is the exclusive property of JOYT, as well as the graphic design, source code, logos, texts, graphics, illustrations, photos, and other elements appearing on the site (non-exhaustive list).

Likewise, any trade names, trademarks or distinguishing marks of any class appearing on the Site are protected by law.

JOYT does not grant the Customer any license or authorization for personal use of its intellectual and industrial property rights or of any other right in relation to its Site and the services offered on it.

Consequently, the Customer acknowledges that the reproduction, dissemination, marketing, transformation and, in general, any other form of exploitation, regardless of the process, of all or part of the content of this Site, constitutes an infringement of the intellectual and/or or industrial property rights of JOYT or of the owner.

JOYT shall not be liable for any damages, consequential or incidental damages, including lost profits or revenues, loss of opportunity, cost of replacement products or services, loss of or damage to data, or business interruption, arising out of any use of the Site by the customer in the event that it has not breached its obligations and has not caused such damage.

In the event that the Site redirects you to third-party sites, JOYT cannot be held responsible for the Customer's use of these links. The latter is fully aware that he uses them at his own risk.

9. Applicable law and jurisdiction of the courts

The current online sales conditions are subject to Belgian law.

In geval van betwisting zijn uitsluitend de Vlaamse rechtbanken van het arrondissement Antwerpen bevoegd, tenzij er dwingende bepalingen van openbare orde bestaan.

10. Neem contact op met

JOYT can be contacted:

Address: Noorderlaan 33, 2030 Antwerp

E-mail: joyt.eu/contact

JOYT will try to answer the Customer as soon as possible.